1. Check the connection and the account
Most “missing” data is a device that is offline or signed in to a different account. See Sync, offline use and multiple devices.
2. Reload or restart
- In the browser: reload the page.
- In an app: close it fully and open it again.
Nothing is lost by doing this. Your data is saved on the device as you work.
3. Update
Make sure you are on the latest version of the app, or reload the web app to get the newest one.
4. Tell us
If it still looks wrong, write to us. It helps a lot if you say which device you use, what you did, what you expected and what happened instead.
You can also send feedback from inside the app: open Settings, then Help.
Updated October 5, 2026